Reply To: Home Studio Troubleshooting


Help community! I tried to attach my new Focusrite Scarlett 212 Studio headset (haven’t gotten to the mic yet…) to my interface and computer, which is a Surface Laptop 4. Well, after I downloaded the Scarlett software and the headphones worked for a minute… Then my computer’s internal audio disappeared and in my Zoom account Noone could hear me! I’m a psychotherapist and use ZOOM for all my sessions.. I could hear them….
I was on the phone with Best Buy Geek Squad and after an hour they rebooted my “Audio drivers”. They couldn’t give me an explanation or if it was connected to downloading the Focusrite software (which I currently have deleted to start over) but they said the Scarlett 212 Studio and my computer were compatible!
Has anyone experienced this issue? All advice welcomed and appreciated!