Ok, that meeting is at 11 – and at 10:00, I’m sitting here with a jammed printer, a crashed computer, a fried network connection and I’m pulling my hair out – which is NOT good, ‘cause I don’t have much hair to begin with! Then it dawns on me – I’ve got that new Ultimate Troubleshooter package from – all I’ve got to do is fire that baby up and… oh, yeah. Life is good.