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Hi SWK,

Both readings sounded very similar in expression. Your tone, timing, and pitch are all great – but I was missing something behind those things. With 1-800-Collect, perhaps a little more excitement. And with Invisalign, adding a little softness or sympathy in the beginning and then and more eagerness or persuasion at the end. I don’t know if my suggestions are spot on, but I did feel like something behind the words was missing. I hope that helps!