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Hi Evette, you have a sweet and comforting voice, so you come across as a friendly, down-to-earth AAA representative! You need to bring up the volume of your audio recording. You might want to pronounce the “a” in front of “a friend’s” and “a learner’s permit” as not a hard “a” but more like an “ah”–sorry, I don’t know the correct terminology to describe this, but I hope you understand what I’m getting at. You might want to vary how you emphasize the words to make it sound more conversational. Good job, and I look forward to hearing more!